Sunday, 28 July 2013

KB2687455 doesn't install

Windows Update didn't install the Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition.  The installation ended up with the error code 78F.  The system log had three errors.

Log Name:      Application
Source:        MsiInstaller
Date:          2013-07-25 10:54:54
Event ID:      11935
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Description:
Tuote: Microsoft Office Shared MUI (Finnish) 2010 -- Virhe 1935. Ilmeni virhe asennettaessa kokoonpano-osaa {5028F096-876F-424D-8E4C-5BEF13648B02}. HRESULT: 0x80070005. kokoonpanon liittymä: IAssemblyCacheItem, toiminto: Commit, kokoonpanon nimi: Microsoft.VisualStudio.Tools.Applications.Runtime.v9.0.resources,fileVersion="9.0.30729.5806",version="9.0.0.00000000",culture="fi",publicKeyToken="B03F5F7F11D50A3A",processorArchitecture="MSIL"

Log Name:      Application
Source:        MsiInstaller
Date:          2013-07-25 10:54:59
Event ID:      1024
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Description:
Product: Microsoft Office Shared MUI (Finnish) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Log Name:      Application
Source:        MsiInstaller
Date:          2013-07-25 10:54:59
Event ID:      1024
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Description:
Product: Microsoft Office Shared MUI (Finnish) 2010 - Update 'Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Downloading the file and installing it resulted in the same error message.

In this case the system is Windows 7 Home prem. 64-bit and the installation language is English.
The software installed is Office Home & Student 2010 English intl. 64-bit.

Language settings of the administrative account were as Finnish.  All settings were changed temporary as English (UK/GB).  Now the installation was successful.  Settings in the Region and Language were not be tested one at a time, but Formats, Location and Display Language were changed at once.

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